Shipping and Delivery Policy

We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 5 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

 

Customer Service Policy

Bio Bag World Australia Pty Ltd is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

Refund Policy

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund or exchange where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.

 

Privacy Policy

Bio Bag World Australia Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Bio Bag World Australia Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Bio Bag World Australia Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Privacy Practices for European Customers (“Notice”)

BioBag World Australia respects your privacy and is committed to letting you know how we will collect and use your information. This Notice of Privacy Practices (“Notice”) is applicable to BioBag World Australia European customers, and describes the privacy practices we follow in connection with the BioBag World Australia sites and mobile applications that link to it (collectively the “Sites”), as well as the related consumer services offered through the Sites. It also describes the options you have regarding our collection, use, and disclosure of your personal data when accessing the Sites.

By using our Sites and/or registering as a BioBag World Australia client, you are accepting the privacy practices described in this Notice and consenting to our collection, use and disclosure of your personal data as described below.BioBag World Australia’s Sites offer products and innovative products, including short time promotion. Our customers are encouraged to browse our products and promotions, or as often as they like, and are offered products relevant to their shopping interests. Because the shopping experience offered by BioBag World Australia is based on the individual customer’s interests, our Sites use cookies and other experience-customising technologies. This allows us to offer something special every day for every customer.If you are not interested in this type of shopping experience or do not agree with this Notice, you can withdraw your consent to receive any information from BioBag World Australia at any time.

You have the right to ‘be forgotten’ or to request that BioBag World Australia erases your personal data, especially data that is no longer necessary.

We reserve the right to modify the terms of these Privacy Practices at any time. We will post any changes to our website. Your continued use of our Sites following the posting of changes will mean you accept those changes.

 

Security Policy

When purchasing from Bio Bag World Australia Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected].

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