We had no concerns about using BioBags, we went from a one bin system (waste) to three (waste, recycling and organics with food organics). The community took the system on really well. The pleasing thing to us as a council is to have a SA supplier which saving a lot in transport.
We have only ever used BioBag and would recommend them, we have had no complaints from residents about them breaking or not performing well. The customer service from BioBag World Australia has been excellent.